Community Bulletin Board
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This bulletin board contains real time behavioral health postings related to current changes and provider changes for APS Healthcare, OHCA and ODMHSAS.
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Outpatient Request Turnaround Timeline Delay
August 11, 2010
Due to the ongoing increased volume of calls due to the new LBHP/Psychologist process and increased number of requests related to the implementation of the Consolidated Claims Processing System, we continue to be delayed in processing outpatient requests requiring manual review, including the Private LBHP requests.
The current turnaround is approximately nine to twelve business days. Staff is working overtime and we are recruiting for licensed behavioral health clinicians to contract with APS to get thru the backlog.
If you would like for more of your electronically submitted requests (CareConnection or EDI) to automatically authorize thus avoiding delays, please review the document, How to Improve Chances for Auto-Authorization.
We apologize for the delay and recognize the inconvenience this is causing.
Thank you for your patience as we continue to diligently work to get caught back up.
Joni Jones
